We work with your subject matter experts while they're still with you — building AI systems that permanently preserve and apply their expertise.
The Knowledge Crisis
Every organization has subject matter experts who carry decades of institutional knowledge — the kind that never makes it into a manual. When they retire or move on, that expertise disappears.
We work with your SMEs while they're still with you to build AI Knowledge Workers: intelligent systems trained on their reasoning, decisions, and domain expertise — so the organization retains that intelligence permanently.
This is especially critical in public sector environments where FICA, PSCD, and FSCD specialists are scarce and retirement cycles are accelerating.
Preserve Your ExpertiseStructured elicitation sessions — capturing decision logic, edge cases, regulatory interpretation, and process nuance that no documentation ever records. We use a proprietary knowledge graph methodology to structure expertise for AI training.
That captured expertise is used to train AI Knowledge Workers — domain-specific agents that advise staff, answer complex questions, and guide decisions exactly as your SME would have.
As regulations change and new expertise develops, your AI Knowledge Workers evolve with them — ensuring institutional knowledge stays current and accessible across the organization.
Example Knowledge Workers
Captures the deep configuration logic of your PSCD implementation — dunning rules, posting logic, integration settings — so junior staff can navigate it without escalating to a senior consultant.
Encodes the judgment of experienced tax analysts — interpreting statutes, applying precedent, and flagging edge cases — making regulatory expertise available to every case worker.
Preserves the institutional knowledge of rate engineers — tariff structures, cost allocation methodologies, regulatory precedents — in an interactive AI that new hires can query on demand.
Encodes your CFO's judgment on GASB standards, footnote requirements, and reporting conventions so your finance team can produce compliant outputs without constant expert review.
How It Works
We help you identify which SMEs hold the highest-risk institutional knowledge and prioritize them for capture sessions.
Structured interviews, scenario walkthroughs, and decision-tree mapping — typically 8–12 hours per expert over 3–4 weeks.
We fine-tune and configure the Knowledge Worker model, validate accuracy against known cases, and conduct expert review before release.
Internal deployment with role-based access, usage training, and feedback loops so the Knowledge Worker continuously improves post-launch.
The best time to capture expert knowledge is while your SMEs are still available. Let's talk about who represents the highest knowledge-loss risk.
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